Makin' Latex

KINK ENGINEERING: The life and times of a latex saleswoman...

Posts tagged sigh

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Brace yourself for the initial angry wave of criticism: how dare you, I hate it, it’s ugly, you’re stupid. The Internet runs on knee-jerk reactions. People will test your work against their pet theories: It is not free, and thus has no value; it lacks community features; I can’t believe you don’t use dotcaps, lampsheets, or pixel scrims; it is not written in Rusp or Erskell; my cat is displeased. The ultimate question lurks beneath these curses: why wasn’t I consulted? You take the criticism into consideration no matter how much vitriol wraps it, file away bug reports where appropriate, reply politely if it’s worth it, and shrug. Then wait a few days. Now comes the more significant feedback—possibly praise, and, if you are lucky, not opinions but problems—things that you can think about and fix. Some people are trusting and friendly; others swear and append “I AM VERY UNHAPPY” to their emails in misdirected righteousness. Again, you must shrug. People are used to complaining to faceless organizations that don’t respect them, and often assume an offensive posture, expecting that a display of anger will gain your attention. They don’t understand that you are the team in I. The only option is politeness—remember always that you are dealing with other primates.

Launch (Ftrain.com)

That’s exactly EXACTLY right.

(via soxiam)

Filed under business creativity complaints resolutions expectations sigh

0 notes

Problem solved:
We had a little security warning issued on our site.  The problem was in an external file that was linked to by some of our internal files on our websites (www.kinkengineering.com, www.sheetlatex.com, www.elasticaengineering.com, www.msrubberworld.com, www.knockoffknockdown.com… gee… we have a lot of URL’s!)
So, if you are seeing, or did see an alert like the one above, never fear all potential malware and/or intrusion has been cleared and our site is safe travelling.  If you are still seeing a warning, that should go away in the next day once Google’s online database of “infected sites” re-checks ours and gives it a pass again.
No user data was touched (that’s locked up tight) and there really was no malwear on our site… only a link to a site that linked to some malware/spam.
I am a fan of “better safe than sorry”, but there was not actually anything wrong with our site - it’s the online equivilent of us having a friend who has a friend who once dated a convicted shoplifter.
Thanks for your patience!Matt - Kink Engineering/Sheetlatex/Elastica Engineering etc. 
P.s. Thanks very much to the two customers who brought this to my attention so that I could clear it up quickly.  We do take our online security very seriously.

Problem solved:

We had a little security warning issued on our site.  The problem was in an external file that was linked to by some of our internal files on our websites (www.kinkengineering.com, www.sheetlatex.com, www.elasticaengineering.com, www.msrubberworld.com, www.knockoffknockdown.com… gee… we have a lot of URL’s!)

So, if you are seeing, or did see an alert like the one above, never fear all potential malware and/or intrusion has been cleared and our site is safe travelling.  If you are still seeing a warning, that should go away in the next day once Google’s online database of “infected sites” re-checks ours and gives it a pass again.

No user data was touched (that’s locked up tight) and there really was no malwear on our site… only a link to a site that linked to some malware/spam.

I am a fan of “better safe than sorry”, but there was not actually anything wrong with our site - it’s the online equivilent of us having a friend who has a friend who once dated a convicted shoplifter.

Thanks for your patience!
Matt - Kink Engineering/Sheetlatex/Elastica Engineering etc. 

P.s. Thanks very much to the two customers who brought this to my attention so that I could clear it up quickly.  We do take our online security very seriously.

Filed under business fix warning sigh internet