“WOW….  Your company builds a great product which both of us are extremely pleased.  What a great sensation.  Truly holds the suction for a long time.  Thank you and I hope to send some new business your direction.”   ~Happy Customer

You know… it’s REALLY hard to do good work in the business of creating products, when faced with competition from other companies that only seek to sell LOTS of products, not stick to selling good products.  

It takes a constant pressure to improve what you can, and to maintain what you have made great already.   It takes willpower to avoid the quick buck of shipping the work offshore where it’s cheap, but also totally un-customizable, and un-supervised and far worse un-cared-about.  It takes the ability to say NO to other things.   It takes the ability to understand not just what the customer is willing to buy, but what they really want, and how they intend to use your product - then design it from top to bottom as a good experience.  It also means listening and learning when it goes wrong.

So with all that to be done to make a good product - it’s natural that you end up burned out after a while.   But it’s all worth while when a customer sends you something like this.  A little reminder that your hard work has actually made someone’s dream into a reality.

Summary:

• My design made someone happy today.
• Then they let me know they were happy… so I’m happy too.
• Me and my employees earned a living wage, which is honest and reasonable.
• The customer paid a fair price for something they really wanted without flashing lights and false advertising.
• The world is net-positive on this transaction.

Awesome.

P.s. If you don’t know what a Vacbed is… click through this image