Makin' Latex

KINK ENGINEERING: The life and times of a latex saleswoman...

17 notes

That lovely moment where you fire a client for being a bully.

Yes, I fire clients from time to time.  I’ll always give them a full refund (even if in this case it means eating the shipping costs), and tell them why I’m no longer working with them.

As a client you expect a certain level of customer service from me, and a quality product.

As a business, I expect you to know what you want, communicate that and then allow me the necessary time to make it.  Sometimes things will go wrong, sometimes orders will have errors.  I will strive to correct them in a timely manner.  

What I will NOT accept is a client, who, when confronted with an error IMMEDIATELY sends me an email questioning my competence and business ethics.  Good customer service is a two-way street.  I love my clients - or at least the ones I keep.  I’ll bend over backwards to make them happy.  All of the other ones I just don’t make time for.

Merlin Mann got it exactly right in his sandwich vendor parable… I recommend you give it a read, if you haven’t already.

8 notes

thekeyholesessions.com/#!girls-on-film-x/c1e5c

Alright peeps… I’ll be modeling in this thing, so if you’ve ever wanted to shoot me (figuratively), this will be your only chance for a while!

#keyholesessions

thekeyholesessions.com/#!girls-on-film-x/c1e5c

Alright peeps… I’ll be modeling in this thing, so if you’ve ever wanted to shoot me (figuratively), this will be your only chance for a while!

#keyholesessions